Senior Client Manager – Home & Housewares

Job Accountabilities

• Drive business growth by implementing category strategies that increase revenue and margin performance.
• Lead and manage global client performance, including overall relationship ownership and commercial growth.
• Provide people management, with direct oversight of a team member, ensuring development, performance, and alignment with business objectives.
• Plan and coordinate client trips, working cross-functionally with global offices to ensure efficient travel for sample reviews and new vendor sourcing.
• Develop and execute global vendor strategies in partnership with in-country merchandising teams, including the creation of customer-specific SOPs to ensure standardized execution.
• Oversee client sourcing activities across multiple Connor office locations and cross-functional teams.
• Act as the internal advocate for the client, influencing product roadmaps, operational improvements, and strategic decisions.
• Build and maintain strong client relationships through consistent, high-quality delivery across all global offices.
• Partner with merchandising teams to anticipate production challenges, mitigate risks, and deliver effective, client-focused solutions.
• Lead client meetings, ensuring clear communication, structured follow-ups, and regular performance reporting.
• Coach and develop internal teams and regional merchandising personnel to enhance capability and performance.
• Contribute to broader organizational goals by supporting additional initiatives as required.

Job Requirements

• Bachelor’s degree or above, preferably in Supply Chain, Sourcing & Merchandising, or a related field.
• Minimum 10 years of relevant experience, including at least 6 years in a managerial role within a sizable organization.
• Proven track record in managing complex enterprise accounts across multiple regions and stakeholders.
• Hands-on experience in home and housewares products within the European and US markets, with a focus on sourcing, merchandising, or product development.
• Strong written and verbal communication skills in English.
• Proactive, solution-oriented, and comfortable operating in fast-paced environments.
• Client-focused with excellent relationship management skills.
• Collaborative and influential, with the ability to lead cross-functional teams
• Willingness to travel as required.
• Candidates with more extensive experience may be considered for a higher-level position.

Connor provides excellent career opportunities to the right candidate. Further information about Connor and our career opportunities can be viewed on our website http://www.weconnor.com. If you are interested in joining our team, please send your resume with current and expected remuneration packages to Email: connorcorphr@weconnor.com by MS word attachment.

Connor is an equal opportunities employer. Personal data provided by applicants will be used strictly for recruitment purposes only. Only short-listed candidates will be notified. Applicants who are not invited for an interview within 8 weeks may consider their applications filed for future reference